We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please also allow a discrepancy of 2-3% in measurements.
To request a return, you can contact us at hello@protechcaraccessories.com.au. If your return is accepted, we will send you instructions as well as where to send your package. Postage return is at buyer's cost. A $9 return label fee will be deducted from your refund.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@protechcaraccessories.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item as stock is limited.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow up to 5-7 business days to hear back from us for an update.
Please note, we reserve the right to charge a restocking flat fee of $9 for any item returned due to change of mind.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please also allow a discrepancy of 2-3% in measurements.
To request a return, you can contact us at hello@protechcaraccessories.com.au. If your return is accepted, we will send you instructions as well as where to send your package. Postage return is at buyer's cost. A $9 return label fee will be deducted from your refund.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@protechcaraccessories.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item as stock is limited.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow up to 5-7 business days to hear back from us for an update.
Please note, we reserve the right to charge a restocking flat fee of $9 for any item returned due to change of mind.
Please reach us at hello@protechcaraccessories.com.au if you cannot find an answer to your question.
How do I get in touch with someone at Pro-Tech Auto Accessories?
We would love to hear from you. You can chat to us through our website chat, simply leave us a message and we will reply within 24 hours.
You can also reach us through our email hello@protechcaraccessories.com.au
What is your shipping turn around?
We dispatch within 12-24 hours after order has been placed.
Shipping times vary depending on your location and it’s usually around 3-7 business days.
Please monitor the movement of your parcel via the tracking details emailed to you once we have fulfilled your order.
Please contact us if you have an issue with your delivery address or order before dispatch. After your order has been dispatched, we are unable to edit or cancel.
Can I physically pick up the item?
Whilst we are only an online store that delivers straight to your door, we do offer some selected items for pick up at Dandenong South pick up point.
Please contact us if you have any queries through our social media or chat.
I have received a defective product, can I get a refund?
Please let us know as soon as you receive the item and you have found a fault with your item. We will either replace or return for a refund. Please let us know via hello@protechcaraccessories.com.au
(Please refer to our returns policy)
Once I place my order, does it ship from China?
No, rest assured, all our products are stocked and dispatched to you from Melbourne.
We thank you for supporting an Australian Small Businesses.
I am a retailer; do you Wholesale your items or DropShip?
Yes we do. Please contact us for more information- We would love to work with you.
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